Policy
Order Processing Time:
We process orders Monday to Saturday. Please allow 1-2 business days to process your order. If you do place an order on the weekend, we will begin fulfilling orders on the next business day. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information.
Order Tracking:
If you has successfully ordered Diveblues goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state. You also can click the tracking information of your order here:https://diveblues.com/apps/17TRACK
Order cancellation
If your order hasn't been shipped out yet, you can cancel it at any moment. If it has been shipped, it will be sent within 12-48 hours after you receive the order confirmation email. If the order has already been dispatched, Order cancellation is no longer covered under the shipping policy, and will instead be governed by the Returns and exchanges policy.
Damaged Items:
All products are carefully packaged for shipment, and damage case seldom happens. If you get damaged product, please take photos and contact us soon, our service will help you. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it). We will reply to you within 24 hours.
Lost Items
If the item gets lost during transit, Diveblues will bear full responsibility for any resulting harm and will either send a replacement item or issue a refund for your order.
In the event that the item is stolen after it has been delivered, Diveblues does not accept responsibility for the loss. However, Diveblues will assist the buyer in contacting the shipping company to attempt to retrieve the item.
Package Returned:
In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.
Custom Fees And Taxes:
All customs fees and taxes are paid by the Diveblues and the final price you pay on the website is inclusive of custom fees and taxes.
What countries do we ship to?
United States of America
We ship to most parts of the United States.
The following areas can't be delivered to:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Pacific
United Kingdom of Great Britain and Northern Ireland
We deliver to all areas of the United Kingdom of Great Britain and Northern Ireland
European Union
We ship to all countries within the European Union, non-European Union countries are not currently supported for shipping.
Australia
We ship to most parts of the Australia.
The following areas can't be delivered to:
1. New South Wales
2. Queensland
3. South Australia,
4. Victoria
Canada
We deliver to all areas of the Canada
Asia
Due to various aspects such as logistics and markets, we only ship to some countries:
1. Mainland China
2. Hong Kong
3. Singapore
4. Japan
5. South Korea
6. Malaysia
If your country is not listed here, please contact us via the contact email below and one of our staff will get in touch with you as soon as possible to resolve your issue.
Shipping Time & Cost & Carrier
United States of America
- Standard shipping:
Shipping Time: 4-7 Business Days
Shipping Costs: Free shipping on all orders
Carriers: USPS, UPS, FedEx, Amazon
- Expedited shipping:
Shipping Time: 3-5 Business Days
Shipping Costs: $2.50
Carriers: UPS, Amazon
United Kingdom of Great Britain and Northern Ireland
- Standard shipping:
Shipping Time: 2-3 Business Days
Shipping Costs: Free shipping on all orders
Carriers: Royalmail, DPD, Evri, Amazon, UPS
European Union
- Standard shipping:
Shipping Time: 3-7 Business Days
Shipping Costs: Free shipping on all orders
Carriers: DHL, UPS, Amazon,DPD
Australia
- Standard shipping:
Shipping Time: 4-7 Business Days
Shipping Costs: Free shipping on all orders
Carriers: eParcel,Fastway,Australia Post,Amazon
Canada
- Standard shipping:
Shipping Time: 2-5 Business Days
Shipping Costs: $2.5
Carriers: Canada Post,UPS,INTELCOM,Amazon
Asia
- Mainland China：
Shipping Time: 2-5 Business Days
Shipping Cost: Free Shipping For all orders
- Hong Kong：
Shipping Time: 2-4 Business Days
Shipping Cost: Free Shipping For all orders
- Singapore：
Shipping Time: 5-8 Business Days
Shipping Cost: Free Shipping For all orders
- Japan：
Shipping Time: 5-12 Business Days
Shipping Cost: Free Shipping For all orders
- South Korea：
Shipping Time: 5-12 Business Days
Shipping Cost: Free Shipping For all orders
