Refund policy

INTRO

Diveblues provides a 1-year worry-free warranty for all our products.

If you want to refund because you haven't received all your products or some of the products you purchased together, please contact us firstly to make sure if they are on the way. You can send an email to support@diveblues.com or via the online chatbox on our website. We will try our best to let all your items reach you at the same time and as quickly as possible. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. 

30-DAY MONEY-BACK GUARANTEE FOR ANY REASON

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a reason-free refund. And there are some other requirements that need to be met.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, the buyer is responsible for shipping costs
  • For non-quality related warranty claims, Diveblues refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements
  • If there is something missing when you receive them, please contact us and let us know.

ORDER PROBLEMS 

Can I cancel or change my order?

A: Yes, you can—but it depends on your order status:

Before Processing & Shipping

You may cancel or modify your order before it has been processed for shipment.
As our system processes orders automatically, this can happen very quickly after the order is placed.

  • If your order has not yet been processed, you can cancel or modify it for a full refund.
  • If your order has already been processed but not shipped, we will try our best to intercept it; however, a handling fee may be deducted from your refund.

After Shipping

Once your order has been shipped, it can no longer be intercepted.

If you still wish to cancel your order, you will need to wait until the package is delivered and then return it to us for a refund.

  • Please note that both the original shipping cost and the return shipping cost will be borne by the customer.
  • After we receive the returned item, we will process your refund accordingly.

Once the returned item arrives back to us for inspection, the refund process will begin. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@diveblues.com.

The reason-free refund request will expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.


WARRANTY CLAIMS FOR QUALITY-RELATED ISSUES

For quality-related warranty claims, please contact our customer service team by sending an email to support@diveblues.com or contacting via the online chat box on our website. Please send us:

  • Your order number. If you can't find it, provide us your first name, last name, email address, shipping address and order date.
  • Description of the problem you met about our products. It's better to shoot a video about the problem.

After we confirm the problem, we will send you a replacement as soon as possible. In situations where a replacement is not an available or preferred option, we will offer a partial refund according to the usage time of the device.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PURCHASE AS GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

RETURNS FOR OTHER RETAILERS

If you purchased your product from a retail store or a website other than www.diveblues.com or our Amazon store, please work directly with the original place of purchase for return options.